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Transforming Fiber Network Operations: ArcFM Fiber Manager Implementation for both FTTH/FTTN to an European Telecom Leader

About the Client

A leading European telecommunications provider managing extensive fiber optic networks serving both urban and rural regions. The company delivers high-speed internet, enterprise connectivity, and digital communication services to millions of customers.

Business Need

The telecom provider needed to replace outdated systems that could no longer support the scale, complexity, and precision required for modern fiber network operations. The key objectives were to:

  • Improve accuracy of fiber network data
  • Streamline operational workflows
  • Enable secure, role-based data access
  • Integrate network data with outage management, inventory, and construction systems
  • Both FTTH and FTTN in seamless platform

Solution

The telecommunications provider implemented Schneider Electric’s ArcFM Fiber Manager, a specialized GIS solution for fiber optic network planning, design, and management. The project involved:

  • Legacy Data Migration: Migrated fiber network data from outdated platforms into ArcFM Fiber Manager using advanced mapping, transformation, and validation workflows.
  • Pre- and Post-Migration Validations: Ensured geometry, attributes, domain values, and connectivity rules were accurate and intact.
  • Security Implementation: Established cell-level security for controlled user access.
  • Network Digitization: Digitized ~1,000 miles of exchange data from scanned maps.
  • System Integrations: Connected ArcFM with outage management, inventory, and bill-of-materials systems for unified operations.
  • Fiber Path Enhancements: Dynamic and configured support for fiber routes, paths, dark/ reserved fibers, racks, manholes, and handholes.
  • Advanced Capabilities: Implemented reverse geocoding for data fault detection, supports wavelength division multiplexing (WDM) and dynamic attribute-driven annotations.
  • Construction Aids: Created a custom placement library to optimize design efficiency.
  • Duct & Conduit Management: Managed conduit, duct, and inner duct assets with custom reporting.

Tech Stack

  • ArcFM Fiber Manager – Core GIS platform for fiber optic network design, management, and analysis.
  • Data Migration Tools – For mapping, validation, and transformation of fiber optics data from legacy systems.
  • Security Protocols – Role-based and cell-level security implementations.
  • Inventory Integration Modules – Integration of BOM with work orders / versions, and inventory systems.
  • Custom GIS Tools – Placement libraries, attribute annotations, geo processing and reporting tools.

Business Impact

  • Up to 25% Reduction in Data Errors
    Through rigorous validations and reverse geocoding, the accuracy of network data improved substantially.
  • 20-25% Faster Work Order Completion
    Integrated systems reduced time spent on data retrieval and coordination.
  • Stronger Data Security
    Cell-level access controls safeguarded sensitive network details.
  • 15–20% Maintenance Cost Reduction
    Better asset visibility allowed proactive fault detection and targeted interventions.
  • 1,000 Miles of Network Digitized
    Improved network completeness and planning capabilities.
  • Improved Fiber Path & Asset Management
    Optimized tracking of fiber usage, dark fibers, and infrastructure components.

Benefits

  • Improved Data Integrity
    Migration and validation processes ensured accuracy and consistency.
  • Seamless System Integration
    Linked OMS, inventory, and BOM systems for unified operations.
  • Role-Based Data Security
    Restricted sensitive information to authorized personnel only.
  • Accurate Fiber Mapping & Path Management
    Enhanced visibility of fibers, ducts, and infrastructure assets.
  • Custom Reporting Tools
    Enabled quick generation of BOMs, alignment sheets, and work order reports.
  • Support for Advanced Fiber Technologies
    WDM, FTTN, and FTTH data managed in a single, consistent model.
  • Construction Efficiency
    Custom placement libraries streamlined network build and maintenance tasks.

Conclusion

By transitioning to ArcFM Fiber Manager, the telecom provider transformed its fiber network management capabilities. The new system delivered higher accuracy, stronger security, and faster operations, positioning the company to meet growing demand for high-speed, reliable connectivity.