12th Wonder’s Robotic Automation Delivery Framework
Building An Effective And Efficient Solution
Businesses have many tools at their disposal to improve operational efficiency, harness employee productivity and manage costs. RPA is one such tool that can provide clear benefits if deployed appropriately.
One of our roles at 12th Wonder is to help businesses use this tool in a manner that is most effective, by helping you identify where it can provide the biggest return on your investment.
We can also help expose neglected areas of your business where its effects might be less dramatic but nevertheless lead to productivity gains and cost savings.
The process of automating human activities requires a detailed understanding of how people carry out their assigned tasks.
Our experience with automation at 12th Wonder has shown that the process of analyzing human activities to identify candidates for automation often reveal inefficiencies in how current processes are carried out. This, by itself, can be a beneficial side effect even while the planning for automation progresses. We identify below characteristics that help determine if a business activity can benefit from RPA.
As RPA automates at the user interface level, existing business applications maintained by an IT organization are untouched. Thus, RPA can be prototyped and introduced at a much lower level in the organization hierarchy, such as for an individual project or the activities of a self-contained department, without involving the corporate IT staff. This, itself, is a cost saving as IT resources are not required to deploy, manage or update RPA robots while the savings in reducing employee head count continues to accrue. Visibility of small successes with RPA can then expand across the organization.
The human activities in a business that are best suited to RPA-based automation are those that follow a predictable sequence of steps, with clear, rules-based decision making.
RPA robots are programmed to do one thing, and do it consistently and accurately. For the greatest benefit, interfaces to business applications that RPA uses must be stable. However, even when an interface changes, an RPA-based solution will require much less coding to adapt to the new interface compared to a solution that integrates at a much deeper level.
12th Wonder’s FOUR PILLAR ( TENS ) FRAMEWORK
Identify, Expose and rebuild the processes driving your business
Infuse your workplace with digital workforce
Make automation the new mantra
Leverage the benefits through cross functional adoption
Even if enterprises have repetitive, rules-based activities with stable interfaces, these may not have sufficient volume of activity to justify complex and expensive application integration solutions. Rather than allow such processes to remain forever sidelined,
12th Wonder recommends analyzing the point at which “sufficient volume” justifies the expense of adding a RPA-based solution. Once deployed, RPA can offer significant cost and efficiency gains even for such low- to mid-volume projects in the long run.
Also, many processes within an enterprise are purely internal and have no equivalent in the industry. Such processes are highly customized or unique to a business, which might be too expensive to integrate using traditional enterprise application integration tools as these typically work with standardized interfaces to well-known business applications. Activities using bespoke processes might therefore be good candidates for RPA.
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ROBOTICS PROCESS AUTOMATION
August 14, 2018